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Privacy Policy

1. Company Information

Tidebridge Ltd. Company No. 16764828

Registered Address: Swan House, 17-19 Stratford Place, W1C 1BQ

For data protection enquiries, please contact us at hello@tidebridge.co.uk.

2. Scope of This Policy

This Privacy Policy explains how Tidebridge Ltd ("we", "our", "us") collects, uses, discloses, and safeguards your information when you visit our website or use our services.

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies.

3. Definition of Personal Data

Under UK GDPR, personal data means any information relating to an identified or identifiable natural person. This includes information such as your name, email address, telephone number, company name, and any other data that can be used to identify you directly or indirectly.

4. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to be informed about how your data is collected and used
  • The right to access your personal data
  • The right to rectification of inaccurate personal data
  • The right to erasure (the "right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights in relation to automated decision making and profiling
  • The right to withdraw consent at any time

5. Data Collection

Information You Provide

We collect information that you voluntarily provide when you:

  • Contact us via email, phone, or contact forms
  • Request information about our services
  • Subscribe to our communications
  • Engage us for consulting services

This may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

6. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To provide, operate, and maintain our services
  • To improve and personalise your experience
  • To send you updates, marketing communications, and other information (with your consent)
  • To comply with legal obligations

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Storage and Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We review our security procedures regularly to ensure we maintain appropriate protection.

8. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting providers)
  • Legal Requirements: We may disclose your information where required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

9. Subject Access Requests

You have the right to request a copy of the personal data we hold about you. To make a subject access request, please contact us at hello@tidebridge.co.uk.

We will respond to your request within one month of receiving it. In some cases, where requests are complex or numerous, we may extend this period by a further two months, but we will inform you if this is the case.

10. Cookies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

11. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately upon posting.

Last updated: November 2025